Our customer service team is here to answer you questions Monday-Thursday from 7:00AM to 5:00PM. If you have a questions, send us email us or call 1-800-955-5282. We will respond to your inquiry within 24 hours, or the following business day if you contacted us on a weekend or during a holiday.
Question About Shipping & Delivery
We created a couple of really helpful guides to help answer some of our most frequent questions regarding roasting and shipping. View our Online Ordering Guide and our Shipping Hints page, both of which are valuable to help ensure that the coffee you order arrives when expected.
Privacy & Security
For site security purposes and to ensure that this service remains available to all users, this website computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
Information Collected and Stored Automatically
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not identify you personally. We automatically collect and store only the following information about your visit:
- The Internet domain (for example, "xcompany.com" if you use a private Internet access account, or "yourschool.edu" if you connect from a university's domain) and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website;
- The type of browser and operating system used to access our site;
- The date and time you access our site;
- The pages you visit; and
- If you linked to the batdorfcoffee.com website from another website, the address of that website.
We use this information to help us make our site more useful to visitors - to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits.
If You Send Us Personal Information
If you choose to provide us with personal information by sending an e-mail or by filling out a form with your personal information and submitting it through our website we use that information to respond to your message and to help us provide you with information that you request. We would share your e-mail with another person only if your inquiry related to that person or if we were required to do so by law.
If you submit resume information through this website, this information will be shared only with employees involved in making hiring decisions.
Links to Other Sites
Returns & Replacements
We pride ourselves on selecting only the highest quality coffee, equipment and merchandise for batdorfcoffee.com. However, if you are dissatisfied with any product purchased from us, please let us know.
If our coffees, food items fail to meet your expectations, please contact us for a full refund. If you are dissatisfied with any merchandise or equipment, or find it to be faulty, please contact us within 30 days of shipment for return shipping instructions. We will refund your money upon receipt of the product at our warehouse. Contact us by email at email@example.com.